Information Technology

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Contacts

For help with	Please contact
Common Technology problems,  Servers, and server accounts Monday – Friday, 9am - 5pm	Pediatrics IT Requests pedshelp@uw.edu (206) 543-PEDS (206) 543-7337
Seattle Children's Systems	Seattle Children's IT Help Desk (206) 987-1111 https://schprod.service-now.com/it
UW Medicine Clinical Systems Support	UW Medicine IT Services  (206) 543-7012 mcsos@uw.edu
UW NetID Account / Password	UW-IT HelpDesk (206) 221-5000 help@uw.edu https://identity.uw.edu
UW-IT Systems Status	Check the Services Status page: https://itconnect.uw.edu/help/servicestatus/

 

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Peds IT Documentation and Forms

• Onboarding
  • New Employee Day 1 Checklist
  • Manager Checklist
• General
  • Data Backup Plan
  • Home Computing Device Request
  • Work From Home Computing Agreement
  • Website updates, or setting up your own site
  • Pediatrics Remote Access
• Hardware
  • Recommended Configurations and Price Estimates (Desktop/Laptops, Windows/Macs)
  • Purchase Process for Computers Housed at Seattle Children's Research Institute
• System Owners/System Operators
  • Departmental System Owner/System Operator (SO/SO) Agreement
  • Pediatrics Computing - What If Document

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Network Infrastructure

The Department of Pediatrics maintains secure, fault-tolerant network infrastructure for document storage, application hosting, network printing, and high-performance computing analysis. 

Pediatrics maintains a Microsoft-based network for centralized workstation/user account management and secure document storage. 

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Network Storage

Departmental documents are stored on highly-reliable, enterprise-class storage servers which are mirrored and backed up nightly with data “snapshots” taken frequently during business hours.  An additional 150TB of storage is available for data mirroring, non-cluster image content and other static data. There is approximately 1.5PB of storage dedicated to the high performance clusters.

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Backup and Archives

Pediatrics maintains a tape library and in addition to the network storage system’s internal hourly/daily/weekly/monthly snapshots.  Critical departmental data and other non-static data is backed up nightly to tape. Full weekly backups are retained offsite for approx. 3 months and full monthly backups are retained indefinitely.

Pediatrics IT strongly encourages saving all work product on secure network storage. However, we are happy to assist in setting up laptop drive backups.

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Network Printing

Pediatrics maintains clustered network print hosts for redundant support of all networked departmental printers. Network printers are centrally managed and “pushed” to Windows-based hosts. Mac desktop and laptop systems require manual installation of network printers.

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Security and Compliance

Pediatrics IT recommends following the Security Guidelines set by UW Medicine Information Technology Services in terms of user account and system/device security.

As a standard practice, we enable encryption on laptop drives when (re)imaging new/updated systems. UW Medicine offers a wealth of information and resources online and we are happy to address any of your security issues or questions.

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Cluster Management

The department maintains two multi-node high-performance compute (HPC) clusters for medical image analysis and genetics related research in compliance with all university and department policies regarding secure storage of protected health information. The clusters are housed in secure data centers and protected by hardware firewalls. Access is permitted to specific lab personnel as needed and requires SSH encrypted secure connections. Cluster data is backed up to a disk-based system on a rotational schedule that includes nightly and weekly backups.

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